Bobbie Shaver stepped into her entrepreneurial role just over a year ago, dedicated from day one to providing excellence in customer service. “My mission statement is: ‘Provide exceptional customer service to every customer every day!’” she says. “I want each person in my cell phone accessories store to feel valued and appreciated every time they come through the door.”
A Christiansburg high school graduate and teacher there for more than a decade, Shaver attended Virginia Tech for her bachelor’s degree in Clothing & Textiles and Radford University for a master’s as a Reading Specialist. She married and left the New River Valley in 2011 for Fort Bragg, N.C., with her husband, a major in the U.S. Army. When he retired, they returned to the NRV in 2015, and she encountered an unexpected opportunity to have her own business, something she had always aspired to. “My first priorities,” she relates, “were buy the business, increase inventory and purchase a sign for the roadside.” She carries every cell phone accessory imaginable, and the fine folks over at Verizon recommend her store. From house and car chargers, cases, pouches and batteries to bike and car mounts, speakers and earbuds, it’s all here in one place.
Shaver recently became the only retailer in the area to stock the very chic Chala Bag, whimsical animal-themed purses, totes and key fobs. Classy details blend superior craftsmanship and first-class function. Discount Cellular Accessories also carries totes, shoulder bags, tons of NFL accessories and personal protection items such as pepper spray and tasers. National statistics bear out that shoppers leave a certain store or chain not for product or quality issues but for customer service deficiencies. That will never happen at Bobbie Shaver’s cell phone accessory and fine bags shop. Look for her red and yellow sign and the red front door between Mike Petersen’s Kempo-Karate School and Fain Tire & Auto, also profiled herein, all of them across from Corning